Buying credits
How to purchase credits for your organisation.
Only an admin can buy credits. See People and permissions.
How to buy
- Open Credits. On a wide screen there is a Buy credits button in the top bar; on a narrower one, tap the credits pill beside it, or open the menu and choose Credits. Everything below goes through this one screen — Buy credits is a link to it, not a payment.
- Choose a pack: 1 credit (£9), 10 credits (£85, £8.50 a credit) or 25 credits (£199, £7.96 a credit). PreHire is not VAT-registered, so prices are inclusive.
- Pressing a pack opens Stripe Checkout. Pay there.
- You are returned to Credits — the screen you started from, not the dashboard — and your balance updates. If the payment is still settling you will see Checking your payment; the credits appear within a few seconds.
If your balance is zero when you try to raise a check, the raise form says so and offers the same Buy credits link. It keeps everything you have typed, and brings you back to the form afterwards.
Receipts
Receipts are sent by Stripe.
Your transaction history
Credits shows Recent activity — the ten most recent movements, newest first, with four columns: Date, Description, Change and Balance. The running balance is the balance after that movement, so the top row matches your balance card.
Ten is what that panel shows, not what we keep. See all activity opens the full history at All activity, paged, with every credit movement on the account — purchases, spends, returns, refunds and the free credit you were granted when you signed up. A purchase more than ten transactions ago is still there.
Payment methods
Stripe supports all major credit and debit cards. We do not handle your card details directly.