For employers
Tracking checks
How to monitor your reference checks from the dashboard.
Dashboard
Your dashboard shows a table of all checks with:
- Candidate name
- Role
- Status
- Referees (replied / required count)
- Date raised
- Report link (once available)
Check statuses
| Status | Meaning |
|---|---|
| Awaiting consent | The candidate has been asked to consent. No referee has been contacted. |
| In progress | The candidate has consented. Referees have been invited and the checks are running. |
| Completed | All required referees have responded and the report is ready. |
| Closed | The check has finished — either the closing date passed or the check was cancelled. |
| Cancelled | The check was cancelled by the employer or the candidate declined or withdrew consent. |
Check detail
Click a check to see:
- Referee cards — each referee's name, employer, status, and their check results
- Reminder schedule — when we will next write to a referee who has not answered, while the check is open
- Send a reminder now — on a referee who has not answered yet, writes to them straight away. You can do this once a day per referee: after a press, the control names the time it comes back rather than a button that would only be refused
- Replace — swap a referee who cannot or will not answer for someone else. You do not have to wait for the candidate to do it
- Activity — every event from consent requested to the report being issued
- View report — link to the completed report (once available)
- Cancel check — cancels the check
The same two referee actions, Send a reminder now and Replace, are on Needs attention in the left-hand navigation, so you can clear a stuck referee without opening the check.
Replacing a referee yourself
A referee whose invitation bounced, who declined, or who did not answer by the closing date can be replaced by you or by the candidate — whichever happens first.
- Open the check, or Needs attention.
- Find the referee and click Replace.
- Enter the new referee's details and save.
The new referee is invited as soon as you save, and the referee they replaced is not contacted again — their link stops working. A referee who has already replied, or who was already replaced, cannot be replaced.
Referee statuses
| Status | Meaning |
|---|---|
| Nominated | The referee has been named but not yet invited |
| Invited | The referee has been sent an invitation |
| Replied | The referee has completed the reference |
| Declined | The referee declined to provide a reference |
| No response | The referee did not respond by the closing date |
| Undeliverable | The invitation could not be delivered to that address |
| Replaced | The referee was replaced, by you or by the candidate |